Product details requests (make up tone, fragrance scent, fashion fabric etc...)

Generic answer (applies to all types of product requests)

All the characteristics of our products are displayed on each product page. If you can't find the information there, you can ask to be redirected to a Brand Ambassador. They will be glad to assist you. 

For Fragrance items

If you are unsure about which fragrance to buy or you wish to have a personalized recommendation, do not hesitate to try our Fragrance Expert Service by going back to the main menu of this chat. 

For Makeup items

If you wish to buy a Makeup product and are unsure which shade to choose, do not hesitate to use our Virtual Try On service. It is available for all makeup products except foundation by going to the Makeup Top menu on our site. Give it a try and find your favorite shade of lipstick or face and eye powders

For Foundation shades, if you're unsure which shade to choose, please use our foundation shade finder on our website's Makeup section. Scan your face in seconds to find the perfect shade for your skin tone. If you need further support after, please ask to be redirected to a Brand Ambassador for more expert, personalized support.