Order shows as Delivered but it wasn't / Order delivered to wrong address. What to do?

If you have received an email confirming your order has been delivered but you didn't receive it, someone likely signed for the delivery on your behalf.

If you can't locate the parcel, we suggest checking with the neighbours or any relatives to see if they received the parcel for you. If you still can't find it, do not hesitate to ask me to speak with a Brand Ambassador for further investigation.

If you already know the wrong address where it was delivered and you can't retrieve it or get the parcel somehow, please ask to be redirected to a Brand Ambassador so the team can look for the best solution.