Why was my order cancelled?

We will always send you an email explaining why your order has been partially or fully cancelled. The most common reasons are:

1. One or more items were out of stock at the time of shipping:
If this happens, we will process your refund as soon as possible. The refund will be issued to your original payment method.

2. We were unable to verify your payment and/or shipping details:

• Please check that the information provided in your account is correct. If your payment details are correct, we recommend contacting your bank for further information.
• If the issue is related to shipping, please check your address details and make sure your shipping address is in the same country as the website where you placed your order.

If you still need assistance, please ask to speak with one of our Brand Ambassadors, who will be delighted to assist you further.